About Us
We are Narcissistic-abuse-healing.com - an education and information website for those who have been affected by Narcissistic Abuse or Domestic Violence.
This website and courses have been created by victims of narcissistic abuse for victims of narcissistic abuse and is not meant as a substitute for professional advice.
Purchases
Once you have purchased one of our items, you have consented to payment, you cannot return it. Your statutory rights are not affected.
We hope that you will be happy with your purchases, however you have the right to return your purchase within 14 days without giving any reason as long as:
- You inform us at [email protected] within 14 days of purchase.
- You will responsible for any costs incurred in returning any printed items (unless it is faulty or damaged)
- You will return any items in suitable packaging to ensure it is returned in the same new condition.
Copyright
All material on this website is copyright of A M Buck or is used with permission in writing. Your use of the website and its content grants no rights to you in relation to A M Buck or Narcissistic-abuse-healing.com intellectual property rights including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the website and its contents.
- You may copy electronically and print copy of this site for personal use.
- You may copy electronically and print copy for any of the training material for personal use only.
- The information provided is not meant to be a substitute for legal advice – please ensure that you contact a solicitor for your own individual circumstances.
Any other use of materials on this website including reproduction for purposes other than those noted above, distribution, republication, transmission, re-transmission, modification, or public showing whether for gain or otherwise is strictly prohibited.
Disclaimer
The information on the site is for general information purposes only. The information relates to the laws of England and Wales only. Please do not rely on it as a substitute for getting legal advice about what to do in your own the specific circumstances
Whilst we have taken reasonable steps to ensure that the information provided through the website is correct at the time of creation, we do not make any representation as to and accept no liability for the accuracy of information contained on this website, or that the information provided is comprehensive.
In so far as permitted by law, Narcissist-Abuse-Healing.com will not be liable for any other loss, damage or inconvenience arising as a consequence of any use of, or the inability to use, any information on this site.
Links and Recommendations to Other Websites
Any links to other websites are not under the control of this website. Whilst we make every effort to ensure you are provided with links to high quality and reputable sites, we accept no responsibility or liability for any issues arising in connection with either use of our data, the site content or the services offered to you by these sites and links should not be taken as an endorsement of any kind.
The accuracy of the information provided on the sites to which Narcissistic-abuse-healing.com provides links is the responsibility of the site provider, and Narcissistic-abuse-healing.com shall not be liable to you in respect of any loss or damage which you may suffer by using those websites.
Privacy Policy
Narcissistic-abuse-healing.com is committed to protecting your privacy and we are registered with the Information Commissioners Office as data controller. Our registration number is ZA794057 registered under No Cheetahs Ltd.
What we do with your information
When you browse our website we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. For more information on Cookies see the section below.
- If you send us a message using our feedback form we collect the personal information you give us such as your name, email address and query in order to reply to you. We keep your email for three months before deleting it.
- When you buy something from us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
- If you sign up to our newsletter and give your permission, we may send you emails about other guides and updates.
Surveys
We will never use information from our surveys that identify you or anyone else without your consent. We may use anonymous information in order:
- To understand more about who our users are, and what they need to know and do in order to deal with their lives.
- To help us improve our courses or other products or services.
- To report on our progress to funders.
- To help promote our services.
What we learn from surveys may be used in published reports, presentations and on our website and social media. We may include anonymous quotes taken directly from survey responses.
Case Studies and Examples
If you get in touch with us via our Contact Us form we will make an anonymised copy of your message. It will not include any information which can identify you.
- Sometimes we will use anonymised feedback messages, survey responses, and guide reviews as case studies and examples of the kinds of problems our users experience and what they think about our website.
- We will never include any details which could identify anyone.
How do you get consent?
- When you give us personal information, for example to send us feedback, complete a transaction, verify your credit card, place an order or arrange for a delivery, etc we assume that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for another reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by emailing us at [email protected]
.
Disclosure
We may make your personal information available if we are required by law to do so or if you violate these terms or conditions..
Payment
We use Paypal and Stripe to provide us with the online e-commerce platform that allows us to sell our products and services to you. This will be shown as No Cheetahs Ltd.
Your data is stored through Paypal’s and Stripes data storage, databases and the general Paypal’s and Stripes application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway, such as PayPal or Stripe, to complete your purchase, then Paypal and Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Other Providers we use
In general, the providers we use, such as print on demand suppliers will only collect, use and disclose your information to allow them to perform the services they provide for us.
However, some providers, such as payment gateways and other payment transaction processors, have their own privacy policies for the information we need to give to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand how they handle your personal information.
In particular, remember that certain providers may be located in or have facilities in a different jurisdiction (outside of England and Wales). So if you decide to carry on with a transaction that involves the services of one of these, then your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.
Once you leave our website or are redirected to another website or application, you are no longer governed by this privacy notice.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take precautions and follow best practices to make sure it is not lost, misused, or inappropriately accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Changes to this privacy policy
We reserve the right to update this privacy notice at any time, so please do check it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
If our website is acquired or merged with another organisation, your information may be transferred to the new organisation so that we may continue to sell products to you.
Questions and contact information
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, use our contact us form . We will be happy to help.
Cookies
A cookie is a small text file that is downloaded onto your device when you access a website. It allows the website to recognise your device and store some information about your preferences or activity.
Narcissistic-abuse-healing.com uses Google Analytics to help determine how a user entered our site, which topics are most popular and other aspects that help us better our site over time.
Managing Cookies.
You can restrict or block cookies which are set by websites through your browser settings. Your browser Help function should tell you how.
Complaints
Narcissistic-abuse-healing.com is committed to excellent service and we aim to resolve any complaints or concerns promptly and fairly.
- If you have a complaint about the service you receive from narcissistic-abuse-healing.com, please use the contact us page, stating the nature of the complaint.
Please provide a clear description of your complaint and what you would like us to do to resolve the matter. You will need to provide your full name and contact details.
You will receive an acknowledgement of your complaint. We will investigate the matter fully and reply to you within 15 working days stating our findings and what action may be taken.